Privacy Policy

Our Commitment to Privacy

At Best French Holidays, we take your privacy seriously. We believe in keeping things simple and transparent about how we handle your information.

Cookies

We don't use tracking cookies. Our website uses only essential cookies required for the site to function properly (such as maintaining your session during booking). We don't use any advertising or analytics cookies that track your behavior across websites.

Information We Collect

We collect only the information necessary to provide our services:

• Booking information: Names, email addresses, phone numbers, and any dietary requirements or special requests you provide when making a booking.
• Holiday details: The dates and type of holiday you've booked with us.
• Contact form submissions: Information you provide when contacting us through our website.

We do not store any visitor tracking information, browsing history, or personal data beyond what you explicitly provide to us.

Payment Information

We never store your payment details. All payment transactions are processed securely through Square, our payment provider. Your card details are sent directly to Square's secure servers and are never stored on our systems. Each transaction is processed as a one-time payment.

How We Use Your Information

We use your information to:

• Process and manage your holiday booking
• Send you booking confirmations and important updates about your stay
• Respond to your enquiries and provide customer support
• Occasionally send you information about new holidays we think you might enjoy (you can opt out anytime)

Email Communications

We keep your email address to send you:

• Booking confirmations and updates
• Pre-arrival information and travel details
• Occasional newsletters about new holiday offerings (very infrequent - perhaps once every few years)

If you don't want to receive marketing emails, simply reply to any email and let us know. We'll stop immediately.

Data Retention

We keep your booking information for as long as necessary to provide our services and comply with legal requirements. If you would like us to delete your information, please contact us and we will do so promptly (subject to any legal obligations to retain certain records).

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: contact@bestfrenchholidays.com

Phone: +33 (0)5 53 97 37 69